Refund policy

Last updated: October 15, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Please return the part in the condition you received it, with everything that was included, and pack it securely for transport. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 14 days after the last item on your order is delivered.

If the part is wrong, damaged or not as ordered, we provide a return shipping label. If we cannot provide a label, we refund the return shipping cost.

If you changed your mind, send the part back at your own cost.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Request a return or cancellation through your customer account, or email info@partoria.eu with your order number and the items concerned.

If your return is approved, we will email you the return address and shipping instructions. Please do not send the part to our registered company address.

Items sent back without first requesting a return will not be accepted.

Wrong, damaged or faulty parts

Please check the part when it arrives. If it is wrong, damaged or not working as expected, email info@partoria.eu with your order number, a description of the issue and, where relevant, photos of the part and packaging.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Functional warranty

We offer a 12-month functional warranty on all parts. The warranty covers a part that does not work as it should. It does not cover incorrect installation, damage after delivery, or normal wear.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@partoria.eu.