Frequently Asked Questions (FAQ)

1. How long does delivery take?

Estimated delivery time is shown for each product on the product page, in your cart, and in the order confirmation email.
Standard delivery within the EU usually takes 2–7 business days depending on the destination.

2. Where do you ship from?

We ship goods from EU-based warehouses, ensuring faster delivery and no customs duties within the European Union.

3. How can I pay for my order?

We offer several secure payment options:

Credit/debit card (Visa, Mastercard, Apple Pay, Google Pay)
Bank transfer
Cash on delivery (available upon request — contact us in advance)

4. Can I return a product?

Yes. You have 14 calendar days to return any product, with or without giving a reason.
Just fill out the return form at: www.partoria.eu/vratenie
We will send you instructions after submission.

5. When will I receive my refund?

We process refunds within 14 days of receiving the returned goods. The refund will be issued via the original payment method unless otherwise agreed.

6. What should I do if I receive a damaged or incorrect item?

Please fill out the complaint form at www.partoria.eu/reklamacia
Include photos if possible. We’ll get back to you with the next steps. Return shipping for faulty items is covered by us.

7. Do product photos match the actual items?

Product images are for illustration purposes only. The actual product may differ slightly in color, shape, or label but will always match the specified OE number or compatibility.

8. Can I cancel my order?

Yes, as long as your order hasn’t been shipped yet. Contact us as soon as possible at info@partoria.eu or call +421 951 041 808.

9. Do you offer B2B or wholesale orders?

Yes — if you are interested in business cooperation or regular orders, please contact us directly via email.

10. I didn’t receive my confirmation email. What should I do?

Please check your spam or promotions folder. If it’s not there, contact us and we will resend it.